Hot Chakras Yoga will accept returns for exchange or refund for up to 14 calendar days after delivery of the product. At our sole discretion, after 14 calendar days, we will offer an exchange or store credit only.
To process your return/exchange, please email firstname.lastname@example.org to obtain a Return Authorization number. Please include:
First and last name
Order number and order date
Items must be in "new, unaltered and unused condition" with tags still attached for a return or exchange. Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way within 14 calendar days of the delivery date (no refunds after 14 days, only exchange or store credit)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
-tag must remain attached
Please note that all "Sale Items" are final sale and cannot be returned or exchanged.
If an item is received damaged or is incorrectly shipped by us, please email Customer Support at Jessica@hotchakrasyoga.com within 3 days of receipt. If we are not contacted within 3 days we will have the sole discretion of offering only an exchange or store credit. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a full refund.
Refunds are contingent upon inspection of item(s) once we receive them.
Customer is responsible for all return shipping costs if seller is not at fault.
For customer service issues or questions regarding our return and exchange policy please email:
Once a return authorization has been given, please mail your return items to:
Hot Chakras Yoga
710 Grand Avenue
South San Francisco, CA 94080